Charter Communicationscontinues to lose video and broadband customers as legacy cable giants face increasing competition fromYouTube and other streaming-era competitors and the decline of traditional TV to reach and retain video viewers.

The company, led by CEO Chris Winfrey, during the second quarter to June 30, 2025 lost 117,000 Internet subscribers and shed 80,000 TV customers, while adding 500,000 total mobile wire line subscribers. Charter, which does business under the Spectrum brand name,served 31.2 million customers in the second quarter, excluding mobile-only costumers. The latest financial quarter, while indicating continuing churn for Internet and video subscribers, was actually an improvement for Charter. The company lost 408,000 video subscribers and 149,000 Internet customers in the same year-earlier period, in part due to the end of Affordable Connectivity Program government subsidies for low-income households.

That wasnt enough for investors, with continuing customer losses having sent shares in Charter tumbling by $42, or 11 percent, to $338 in pre-market trading on Friday. Charter continues to face stiff competition from fiber TV providers and satellite and streaming services as they bite into the market share of traditional cable TV providers already facing cord-cutting and cord-nevers.

Charter CEO Chris Winfrey during a morning analyst call said the operating environment remains competitive in a cable TV business that has been in structural decline for some time. He pointed to the companys Zumo streaming box and other initiatives, including an expanded content offering, to reverse declines in its video business.

Thats going to be the stickiest product. Its going to be the best for our customers and for programmers, Winfrey said of giving customers more value with new pricing and packaging to retain Charters video offerings as the rate of TV customer losses falls. None of that is because were trying to save video. Its really because were trying to drive better broadband and mobile performance. We think its a competitive advantage that we have, if done right, he added about bolstering flagship broadband and mobile bundles with video content.

Charter served 12.6 million total video customers at the end of the second quarter. Overall revenue at Charter was flat, having grown 0.6 percent to $13.76 billion, while net income attributable to Charter shareholders rose 5.7 percent to $1.3 billion in the second quarter. TV video revenue fell 10 percent to $3.5 billion in the second quarter, which was offset by Internet revenue growing 2.8 percent to $6 billion.

The latest results for Charter follows the announcement of a $34.5 billion merger with Cox Communications create a cable behemoth, with enormous scale in both broadband internet connectivity and video.